• Daily maintain attendance, verify absentees of all employees
in TIS and sent email to different departments heads about
attendance report.
• Update leaves record of all employees in SAP to finalize salary.
• Daily verify absentees & half day report from all departments.
• Maintain all types of HR work like appointments,
confirmations & promotions of all employees.
• Be actively involved in recruitment by preparing job
descriptions, posting ads and managing the hiring process.
• Doing interviews for temporary & contractual workers if
required.

• Working on Magento for customer orders and verification via
phone.
• Organize and dispatch daily customer orders. Manage refunds
and returned items.
• Generate Invoices, making routes and handover to the
dispatch department for deliveries.
• Respond to telephone and internet queries and ensure
effective communication is taken.
• Creating daily dispatch report for manager to review of daily
performance.
• Correspondence with other department for solving customers
complains timely.

• Working on SAP(CRM/ISU) as end user for consumer applications & reports.
• Manage Front Office Affairs & Q-Matic System Reports.
• Customer dealing and resolving their complaints as per Company’s SOP.
• Handling customers with care and politeness listen their issues and generate complaints according to policy.
• Manage consumer data for billing query.
• Creating daily ticket report for manager to review of daily performance
• Correspondence with other department for solving customer’s issues timely.
• Maintain daily, weekly & monthly reports.

•To deal with walk-in customers and solve their queries.
•Provide outstanding customer service to improve customer satisfaction and relationship.
•Greet and address customers in a friendly and respectful way.
•Work with product and sales teams to address and resolve customer issues efficiently.
•Submission of daily activity report to the branch manager.